Refund policy

Last updated: 25 May 2026

Thank you for shopping with Aroma Fragrances Ltd.

We want you to be satisfied with your purchase. Please read our policy carefully before placing an order.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • items must be unused and in their original condition

  • items must be returned in their original packaging

  • proof of purchase or order confirmation must be provided

For hygiene and safety reasons, we may refuse returns on opened or used fragrance products unless the item is faulty or damaged.

Non-Returnable Items

We do not accept returns for:

  • opened or used fragrance products

  • gift cards

  • clearance or sale items

  • personalised or customised items

unless they are faulty, damaged, or not as described.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at:

aromafragrancesltd@gmail.com

Please include:

  • your order number

  • photographs of the item and packaging

  • a description of the issue

We may offer:

  • a replacement

  • a refund

  • store credit

  • another appropriate resolution

depending on the circumstances and your statutory rights.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once shipped, orders cannot usually be cancelled and must instead follow the returns process.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

Contact Information

AROMA FRAGRANCES LTD

Email: aromafragrancesltd@gmail.com
Phone: 07880357224

Address:

Unit G2 Springhead Rd
Northfleet
Gravesend
DA11 8HH
United Kingdom