Terms of service

Last updated: 25 May 2026

OVERVIEW

Welcome to Aroma Fragrances. Throughout the site, the terms “we”, “us” and “our” refer to Aroma Fragrances Ltd. Aroma Fragrances Ltd operates this website and online store, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of the Services. By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Services.

Nothing in these Terms affects your statutory rights under applicable consumer laws.

SECTION 1 - COMPANY INFORMATION

AROMA FRAGRANCES LTD

Registered in England and Wales under company number 16841642.

Registered Address:
Unit G2 Springhead Rd
Northfleet
Gravesend
DA11 8HH
United Kingdom

Email: aromafragrancesltd@gmail.com
Phone: 07880357224

SECTION 2 - ACCESS AND ACCOUNT

By using the Services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

To use certain features of the Services, you may be required to provide information including your name, email address, billing address, shipping address, and payment information. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts where we reasonably believe fraudulent, unlawful, or abusive activity has occurred.

SECTION 3 - PRODUCTS

We make every effort to display products, colours, descriptions, and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual appearance of products.

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to discontinue products or limit quantities available for purchase.

All products are subject to availability.

Customers are responsible for reviewing ingredient information before use. Aroma Fragrances Ltd is not responsible for allergic reactions, sensitivities, or misuse of products. If irritation occurs, discontinue use immediately.

Where fragrances are inspired by designer scents, they are for comparison purposes only. Aroma Fragrances Ltd is not affiliated with, endorsed by, or associated with any designer or trademark owner.

SECTION 4 - ORDERS

When you place an order, you are making an offer to purchase products subject to these Terms.

We reserve the right to accept or decline any order for any reason.

An order is only accepted once we send confirmation that your order has been dispatched.

Please review your order carefully before submitting it. Once an order has been processed, we may not be able to make changes or cancellations.

We reserve the right to refuse orders where fraud or unauthorised or illegal activity is suspected.

Products purchased from us are intended for personal use only and may not be resold without our prior written consent.

SECTION 5 - PRICES AND PAYMENT

All prices displayed on the website are in GBP (£) unless otherwise stated.

Prices are subject to change without notice.

Unless stated otherwise, prices exclude delivery charges.

You agree to provide accurate and complete payment and billing information for all purchases.

By submitting payment details, you confirm that:

You are authorised to use the payment method;
The information provided is accurate;
Sufficient funds are available.

We reserve the right to cancel transactions where payment cannot be authorised.

SECTION 6 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs processes, weather conditions, or circumstances beyond our reasonable control.

Risk in products passes to you upon delivery to the address provided in your order.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Nothing in this section affects your statutory rights.

SECTION 7 - RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy available on our website.

Nothing in these Terms affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.

If products are faulty, damaged, or not as described, you may be entitled to remedies under applicable law.

SECTION 8 - INTELLECTUAL PROPERTY

All content included on the Services, including but not limited to text, images, graphics, logos, videos, product descriptions, and website design, is owned by or licensed to Aroma Fragrances Ltd and is protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, republish, transmit, or exploit any content from the Services without our prior written permission.

All trademarks, logos, and brand names are the property of their respective owners.

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools or services that we do not monitor or control.

These tools are provided “as is” and “as available” without warranties of any kind.

We are not responsible for any third-party services, websites, or content linked through the Services.

Your use of third-party tools or websites is entirely at your own risk.

SECTION 10 - SHOPIFY SERVICES

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.

Any purchases you make through our store are made directly with Aroma Fragrances Ltd and not with Shopify.

To the fullest extent permitted by law, Shopify shall not be liable for any claims arising from purchases made through our store.

SECTION 11 - PRIVACY

Your submission of personal information through the Services is governed by our Privacy Policy.

By using the Services, you acknowledge that your information may be processed by Shopify and trusted third-party providers in order to provide the Services.

For more information, please review our Privacy Policy.

SECTION 12 - FEEDBACK AND USER CONTENT

If you submit reviews, feedback, suggestions, or other content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, publish, and display such content for business and marketing purposes.

You confirm that:

You own or have the necessary rights to the content submitted;
The content does not infringe the rights of any third party;
The content is not unlawful, abusive, defamatory, or misleading.

We reserve the right to remove content that we consider inappropriate or unlawful.

SECTION 13 - ERRORS AND INACCURACIES

Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct errors and update information at any time without prior notice.

SECTION 14 - PROHIBITED USES

You agree not to use the Services:

For unlawful purposes;
To violate any laws or regulations;
To infringe intellectual property rights;
To harass, abuse, threaten, or harm others;
To transmit viruses or malicious code;
To spam, scrape, crawl, or collect data from the Services;
To attempt to gain unauthorised access to systems or accounts;
To interfere with the operation or security of the Services.

We reserve the right to suspend or terminate access where these Terms are breached.

SECTION 15 - AI AGENTS AND AUTOMATED ACCESS

No automated systems, bots, crawlers, scrapers, or AI agents may access or interact with the Services in a way that overloads, disrupts, bypasses security measures, or impersonates human behaviour.

We reserve the right to block or restrict automated access to the Services.

SECTION 16 - TERMINATION

We may suspend or terminate your access to the Services at any time where we reasonably believe you have breached these Terms or engaged in unlawful conduct.

Any obligations or liabilities incurred before termination will survive termination.

SECTION 17 - DISCLAIMER OF WARRANTIES

The Services and all products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we exclude all warranties, representations, conditions, and guarantees whether express or implied.

We do not guarantee that:

The Services will always be available or uninterrupted;
The Services will be error-free or secure;
Product descriptions or information will always be completely accurate.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Aroma Fragrances Ltd shall not be liable for any indirect, incidental, special, or consequential losses, including loss of profits, revenue, data, or business opportunities arising from your use of the Services or products.

Our total liability arising from any claim relating to the Services or products shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms limits liability that cannot lawfully be excluded under applicable law.

SECTION 19 - INDEMNIFICATION

You agree to indemnify and hold harmless Aroma Fragrances Ltd and its directors, employees, affiliates, and service providers from claims, liabilities, damages, and expenses arising from:

Your breach of these Terms;
Your misuse of the Services;
Your violation of any law or third-party rights.

SECTION 20 - FORCE MAJEURE

We shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, internet outages, pandemics, government actions, or courier delays.

SECTION 21 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 22 - ENTIRE AGREEMENT

These Terms, together with any policies referenced on our website, constitute the entire agreement between you and Aroma Fragrances Ltd regarding your use of the Services.