Shipping policy
Last updated: 25 May 2026
Thank you for shopping with Aroma Fragrances Ltd.
Processing Times
Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, promotional events, or holidays, processing times may be slightly longer.
UK Shipping
We aim to deliver UK orders within 2–5 business days after dispatch.
Delivery times are estimates only and are not guaranteed.
International Shipping
We may offer international shipping to selected countries.
International delivery times vary depending on destination and customs processing.
Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country.
Shipping Delays
Aroma Fragrances Ltd is not responsible for delays caused by:
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courier services
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customs clearance
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weather conditions
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strikes
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supply chain disruptions
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incorrect shipping information provided by customers
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circumstances beyond our reasonable control
Incorrect Addresses
Customers are responsible for ensuring shipping details are accurate at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply before reshipment.
Lost or Damaged Parcels
If your parcel arrives damaged or is believed to be lost, please contact us as soon as possible at:
We may request photographs of damaged items or packaging in order to investigate claims with the courier.
Order Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
Contact Information
AROMA FRAGRANCES LTD
Email: aromafragrancesltd@gmail.com
Phone: 07880357224
Address:
Unit G2 Springhead Rd
Northfleet
Gravesend
DA11 8HH
United Kingdom
